Customers Stories

For over 25 years, NJW have advised organisations across the world in delivering independent and effective property and workplace management strategies.

Our customers are the reason that we are growing as a business and have inevitably become treasured partners in our journey. We invite our customers to be part of the solution and TeamNJW’s mission is to provide outstanding performance and customer experience.

Happy customers

CUSTOMER CONFIDENCE

Our expert reputation and growing number of customers is rooted in decades of experience. We provide clients with the passion, professional services and critical information that they need to respond to shifting demands and to make informed business decisions.

Professional transparent service.

 

A SELECTION OF STORIES FROM OUR CLIENTS

 

INTERNATIONAL ADVISORY COMPANY

NJW are working closely with Turner & Townsend providing the ultimate technology and data tools in cohesion with their Advisory experts.

Turner & Townsend are uniquely placed to support many market sectors including local authorities.

The Partnership delivers high performance business advice with a technology edge.

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FM SERVICES INDUSTRY

NJW have been partnering with Sodexo since 2010 delivering technology and workplace services.

Sodexo develops, manages and delivers a diverse range of services designed to improve the quality of life for their clients and customers.

SODEXO use FOCAL365 white labeled as SODEXO CONNECTIONS.

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GLOBAL PHARMACEUTICAL COMPANY

NJW were appointed to provide the independent review of the end-to-end management of Space Planning, Master Planning, Architectural Design Development, Moves and Changes and Change Management.

Based on the feedback and in conjunction with a number of key global stakeholders, TeamNJW produced a digital report and RAG status of the current quality of service which highlighted significant opportunities for improvement.

The worldwide real estate and facility management divisions have benefited from this targeted insight and put digital infrastructure changes in place for the future vision.

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WORLD’S LARGEST PUBLIC TRANSPORT SYSTEM

Transport for London (TfL) is a local government body responsible for most aspects of the transport system in Greater London, England.

TfL’s role is to implement transport strategy and to manage transport services across the city.

TeamNJW’s 5 year remit is for the supply and management of the CAD/CAFM/IWMS/M&E drawings and data management services as one seamless contract.

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UNIVERSITY OF EXETER: DEVON AND CORNWALL

The University of Exeter is a Russell Group university and in the top 1% of institutions globally.

Since 2014, NJW has won funding to a shared grant between the university, the government & the company to develop a predictive analytics solution within FOCAL365. Further R&D funding and projects are in progress.

Predictive Analytics is the use of data, statistical algorithms and machine-learning techniques to identify the likelihood of future outcomes based on historical data.

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BANKING

Barclays had a huge challenge managing a dynamic global portfolio.
The key to doing this effectively is timely, relevant and accurate information.

NJW, in FOCAL365, has an analytics tool that provided much – but not all that Barclays needed. The CRES team were convinced that the basic functionality was there – but needed some specific dashboards and integration with internal and service provider systems.

Subsequently the solution has been further tailored and enhanced, and is now a strategic tool for the CRES team.

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REAL ESTATE AND INVESTMENT COMPANY

JLL needed a system for managing opportunities in properties for investors, developers, owners and occupiers.

Having seen some of NJW’s solutions, JLL set a challenge: Create a new application, with the visual flair of FOCAL365, but aimed at the brokerage and investment market.

Now a very mature platform, the system has a very broad capability.

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COMMUNICATIONS

BT manage a large portfolio of over 7000 properties across the UK ranging in both size and specification.

As a technology business they have high expectations of systems and information. They have a large appetite for data, because they are skilled in using this to drive performance improvement.

BT use FOCAL365 white labled as ‘Insight’ to drive “efficiency and effectiveness” linking their extensive Facility Management operations into a centralised data warehouse and automated performance analytics.

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PRESTIGIOUS ENGINEERING
AND MOTOR COMPANY

The company needed to determine what property information was required to support faster and better property decisions and understand what data is needed from its teams in support of this.

The objective was to understand what the overall property information requirements were, then what data is required to support it, and where this data is currently mastered and maintained.

NJW completed the assignment and carried on to provide FOCAL365 as a Top HAT Solution as an integration layer for existing data sources, thus accelerating data cleaning, visibility and providing comprehensive business analytics.

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SCIENCE

Les O’Gorman is Director of Facilities Management in the UK for UCB. UCB is a global biopharma company focused on severe diseases with operations in 40 countries and global revenue of € 3.4 billion in 2013.

NJW were commissioned to deliver a Business Information project for UCB using the FOCAL365 solution.

Dimension (FOCAL365) has been mobilised with a property portfolio and help desk as phase #1. Following this, other areas covered in the preceding project have been deployed.

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GOVERNMENT ORGANISATION

The British Council commissioned NJW to design define and deliver an international property and facilities Business Information solution and maintenance-operations call centre.

The Building Services team manages the international property and facilities management for British Council. The Building Services team remains under pressure to improve operational efficiency and reduce operating costs while they deliver high quality services.

TeamNJW have been working with the Briitsh Council for over 15 years

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DEFENCE

The Defence Infrastructure Organisation (DIO) plays a vital role in supporting our armed forces by building, maintaining and servicing the infrastructure needed to support defence.

NJW IBM TRIRIGA experts have been working within the IBM and the DIO IMS Service delivery team designing the ultimate end-to-end process Lifecycle technology solution.

All software releases have been carefully planned, co-ordinated, implemented, tested and cut ‘live’ to match DIO requirements.

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