Etisalat Project

Published / 05/06/2015

Etisalat is a multinational UAE based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa. Etisalat is the 17th largest mobile network operator in the world, with a total customer base of more than 150 million. Etisalat was named the most powerful company in the UAE by Forbes Middle East in 2012.

Etisalat employs over 40,000 people and has a revenue in excess of AED 35 billion.


In May 2013 NJW assisted the local IBM Business partner in providing responses to a tender to implement an IWMS solution for the management of all Etisalat’s Real Estate portfolio and were fortunate to win the professional services contract. Etisalat had selected IBM TRIRIGA and had chosen to implement the Real Estate, Facilities and Workplace Operations modules.


As part of the implementation the NJW team attended site to initiate the project and then at various stages throughout the process to gather requirements, complete installations of both production and non-production systems, provide training and to deliver integrations and upgrades. All build work was conducted from their headquarters’ facility in Newbury, Berkshire.


Having added some customisation to meet and support the clients requirements NJW proved the systems capability by loading all location data to floor level and developing integrations to the HR system for synchronization of people data. Additionally we have loaded as part of a pilot furniture and equipment data for all workstations that exist in the pilot buildings. As part of the exercise our back office team cleaned, polylined and tagged over 200 floors from a number of high rise office buildings, data centres, switching sites and transmission facilities. Etisalat wished to use the Real Estate module to manage both AR and AP leases and it was necessary for NJW to customise the module to simplify and automate the process further. Etisalat plan to manage many hundreds of leases.