Service Support

Service Support

NJW’s Back Office has been successfully supporting clients and partners for 25 years.

We are always open for business and have highly skilled, accredited workplace professionals who can provide all of the workplace services listed and more.

NJW’s Back Office provide Cloud Technologies and our experts can become part of your extended project team to manage your work fluctuations.

We have the latest cutting edge equipment, communications, lap-tops and IWMS technologies.

Service Support

1 IWMS Data Entry Service

WPaaS_slide2_MODULE_PIE_transIntegrated Workplace Management Systems

An enterprise-class software platform that integrates five key components of functionality, operated from a single technology platform and database repository. IWMS systems assist organisations in optimising the use of workplace resources, including the management of a company’s real estate portfolio, infrastructure and facilities assets.

5 key components of IWMS:

  • Real Estate
  • Project Management
  • Facilities Management
  • Environment
  • Maintenance Operations

Top 10 benefits of IWMS:

  • Enable informed business decisions
  • Manage the real estate portfolio of assets
  • Reduce facility maintenance costs
  • Reduce energy/waste costs to meet sustainability targets
  • Generate higher returns from capital projects
  • Lower facilities operating and occupancy costs
  • Improve facility utilisation
  • Manage resource booking globally
  • Effectively manage third party providers and monitor SLA’s
  • Reduce the number of IT applications and centralise information

Our experienced team are currently delivering global solutions using products including TRIRIGA, FM:Systems, Planon, ARCHIBUS and Condeco. However we don’t just have product knowledge but equally important solid business experience in Property and FM – meaning we bring insight and best practices, not just configuration skills.

2 Space Planning

slide_3_imgOur effective planning will ensure your business has space to work in years to come.

The application of effective space planning has the ability to transform a tight, busy office into a spacious workplace. We consider every element – from growth plans and the needs of your business, to legal requirements and even IT considerations.

Today more than ever, businesses need to remain flexible. We help you by incorporating your future growth and the changing needs of your business into your space plan – saving you time and money down the line.

We successfully manage client portfolios on a global scale providing a mix of on-site services and back office resource.

WPaaS_slide_3aOur services provide significant benefits for organisations with high churn rates and multiple buildings. The information generated via our reporting tools and analytical dashboard – FOCAL365 provides real time information, which can be used to strategically plan across the whole property portfolio.

  • Data capture
  • Measured surveys
  • Asset surveys
  • Records management
  • CAFM
  • Helpdesk
  • Drawing management
  • Reporting
  • Occupancy

3 Move Management

WPaaS_slide_4aThere are two main factors that determine whether a company chooses to relocate;

Property factors:

  • Lease expired
  • Building too expensive
  • Building has inadequate infrastructure to support
  • technology or current working practices
  • Building has insufficient, or the wrong sort of space
  • Building is in need of repair

Business factors:

  • Organisational change/ business restructuring
  • Merger/acquisition
  • Expansion
  • Contraction
  • Consolidation
  • New Chief Executive
  • New business strategy
  • New working practices
  • Drive for greater efficiency
  • Financial pressure
  • Changed market place


Whether the move is for five people or 500+, strong management skills are essential. Our dedicated relocation managers oversee every stage of a project from conception to completion. They will be responsible for overseeing all members of the project team. Providing drawings, specifications, budgets, detailed costs and communication plans.

  • Contractor selection
  • Move planning
  • Online move tools
  • On-site management
  • Move communication
  • Post occupation reviews

4 Building Surveys

WPaaS_slide_5aNJW offer a comprehensive range of workplace, building and asset surveys all sharing the common goal of helping to define the current environment.

Using the latest technology and software, our experienced surveyors offer rapid and accurate solutions for capturing people, assets and facilities data.

We can produce AutoCAD sections, contours and 3D line models in addition to 2D plans and elevations. We are experts with industry standard AutoCAD / Revit technology.

Our surveys can be used for: –

  • Building extensions, refurbishment or development
  • Retail fit-outs
  • Maintenance schedules
  • Condition appraisal
  • Geographical information systems (GIS)
  • Rental / lease agreement details
  • WPaaS_slide_5bFacilities / space management
  • Measured surveys
  • Asset surveys
  • Furniture surveys
  • Storage surveys
  • Access audits
  • Utilisation audits
  • Accommodation surveys
  • Effectiveness surveys

5 Space Utilisation

WPaaS_slide_6aMaking your buildings work harder

Over the past ten years our space utilisation studies have uncovered important findings based on quantitative data that provides companies with evidence, demonstrating not only how their current space is being used—but what they might do to improve it. This data is especially relevant given the intensely competitive environment in which most businesses operate today, particularly when it comes to real estate. The research outcomes can also build a solid business case for changes and continuous improvements, leveraging data for informed decision-making and reporting on it through a centralised online dashboard.

This research can be used in the following ways:

  • Obtain a clear understanding of where space is under-utilised
  • Identify ways to improve space utilisation and increase efficiency, usually resulting in significant real estate cost savings
  • Develop strategies to improve employee satisfaction and productivity based on their needs and the way they work
  • Align spaces to meet overall organisational goals and objectives

How it works

UTILISE365 is a leading global solution that NJW developed for measuring workplace effectiveness. It is made up of a suite of utilisation tools and services to help organisations across a wide range of industries gain a detailed understanding of how effective their workplace environment is, how well it supports employees and visitors, and most importantly how efficient it could become.

This unparalleled suite of accessible, inexpensive high-performance utilisation tools, provides a range of qualitative and quantitative audit services. This informs executive boards, project managers, workplace designers, corporate real estate teams and change management consultants with timely and accurate utilisation data and benchmarking.

  • Space utilisation studies
  • Hand-held technology – collection tools
  • Desk sensors
  • Resource booking
  • Analysis and reports from RFID tags, telephone systems, access control systems

6 Design

WPaaS_slide_7aEnhancing your company, good design is the cornerstone to the success of any project.

We recognise that office design can have a major impact on the motivation, productivity and wellbeing of your staff as well as the ability to communicate your culture and brand to anyone who enters your building. A good design solution is not just a visual, we ensure that the spaces we create are also fit for purpose, practical and have longevity.

Whatever the size of project we will provide a comprehensive level of service from brief to implementation. In addition to the standard package of drawing information that supports our proposals, we also provide advice on finishes, furniture, signage, artwork, AV and bespoke joinery items.

Our design work includes:

  • Major refurbishment projects
  • New build
  • Fit-out works
  • Building extensions



7 Drawing and Records, a Dedicated Bureau

WPaaS_slide_8Our CAD bureau services are used by clients both in the UK and globally.

They can be called upon as an extension of your in-house Space Management team or as a outsourced service which can be scaled up or down as required. We will adhere to your existing CAD standards and processes or make recommendations as needed.

We offer simple, transparent pricing and support guidance to streamline your estate and building management.


We ensure your drawings conform to an agreed CAD standard, we recognise that CAD files come from a variety of sources and in differing standards, we will standardise as required, transforming your existing drawings into comprehensive, consistent and compliant drawings.


WPaaS_slide_8bOur team are highly experienced in producing CAD drawings to a variety of specifications to meet CAD compliance standards. We work with organisations on a global scale and understand they varying needs.

  • Polylining
  • CAD conversion
  • Database management
  • M&E drawings
  • 3D drawings
  • Drawing updates
  • Space planning
  • Portfolio analysis
  • Drawing health checks